Sales Policy

Effective Date: February 18, 2025

At MYTOPICS (mytopics.xyz), we are committed to providing high-quality kitchenware with a seamless and secure shopping experience. This Sales Policy outlines our guidelines for purchasing, pricing, promotions, and customer responsibilities when shopping with us.

1. Order Process & Payment

✔ Placing an Order: Customers can browse and purchase products directly on MYTOPICS. Simply add items to your cart, proceed to checkout, and follow the secure payment process.
✔ Accepted Payment Methods: We accept Visa, MasterCard, American Express, PayPal, and other secure online payment options.
✔ Order Confirmation: Once an order is placed, you will receive a confirmation email with your order details and estimated delivery time.

📌 Note: Orders cannot be modified once they have been processed for shipping.

2. Pricing & Promotions

✔ Competitive Pricing: We strive to offer affordable yet premium-quality kitchen essentials. Prices are displayed in USD and include applicable taxes where required.
✔ Discounts & Promotions: MYTOPICS occasionally offers exclusive deals, flash sales, and promotional discounts. These offers are valid only within the specified timeframe and cannot be combined unless stated otherwise.
✔ Price Adjustments: If an item goes on sale after your purchase, we do not offer price adjustments. However, you can return eligible items and repurchase at the discounted rate if desired.

📌 Note: Promotional codes must be applied at checkout and cannot be added after an order is placed.

3. Shipping & Delivery

🚚 Standard Shipping: Orders typically ship within 2-3 business days and arrive in 5-7 business days.
🚀 Express Shipping: Available at an additional cost, with delivery in 2-3 business days.
🌍 International Shipping: We currently do not offer international shipping but plan to expand our services in the future.

📌 Note: Delivery times may vary due to holidays, weather conditions, or unforeseen delays.

4. Order Cancellation & Changes

🔹 Cancellations: Orders can be canceled within 24 hours of purchase by contacting contact@mytopics.xyz.
🔹 Modifications: Once an order is processed for shipping, we cannot make any changes, including address modifications or product swaps.

📌 Note: If you need to cancel after the 24-hour window, you may need to wait until the item is delivered and then request a return under our Refund and Returns Policy.

5. Warranty & Product Guarantee

✔ Quality Assurance: All MYTOPICS products are crafted with high-quality materials and go through a rigorous quality check before shipping.
✔ Warranty Coverage: We offer a 30-day guarantee for defective or damaged products. If you encounter any issues, contact us for assistance.
✔ Exclusions: Damage caused by misuse, improper care, or unauthorized modifications is not covered under our warranty.

📌 Note: If you receive a defective product, please provide photos and a description of the issue to help us process your claim efficiently.

6. Customer Responsibilities

✔ Ensure that all order details, including shipping address and contact information, are correct before completing a purchase.
✔ Follow proper usage and care instructions provided with kitchenware items to maximize longevity and performance.
✔ Contact MYTOPICS promptly if you experience any issues with your order.

7. Contact Us

For any inquiries or assistance regarding our Sales Policy, please reach out to our support team:

📍 Address: 4322 Hillcrest Drive, Tacoma, Washington, United States
📧 Email: contact@mytopics.xyz
📞 Phone: 253-472-7517

✨ Shop confidently at MYTOPICS – where quality meets convenience! ✨