Refund and Returns Policy

Effective Date: February 18, 2025

At MYTOPICS (mytopics.xyz), customer satisfaction is our top priority. We want you to love your kitchen essentials, but if you are not fully satisfied with your purchase, our Refund and Returns Policy ensures a hassle-free experience.

1. Eligibility for Returns

You may return an item within 30 days of delivery if it meets the following conditions:

✔ Unused & In Original Condition: The product must be unused, undamaged, and in its original packaging with all accessories included.
✔ Proof of Purchase: A valid order confirmation or receipt from MYTOPICS (mytopics.xyz) is required.
✔ Wrong or Defective Items: If you receive a damaged, defective, or incorrect product, we will cover the return shipping costs.

📌 Note: Items that are used, washed, or not in resellable condition may not be eligible for a full refund.

2. How to Initiate a Return

To request a return, follow these simple steps:

1️⃣ Contact Us: Email contact@mytopics.xyz or call 253-472-7517 with your order details.
2️⃣ Approval & Instructions: Our customer service team will review your request and provide return instructions.
3️⃣ Ship the Item Back: Pack the product securely and return it to the designated address provided by MYTOPICS.
4️⃣ Receive Your Refund: Once we inspect the returned item, we will process your refund within 5-7 business days.

3. Refund Process

💰 Refunds will be issued to the original payment method used during purchase. Depending on your bank, refunds may take 3-10 business days to reflect in your account.

✔ Full Refund: Available for defective, incorrect, or damaged items.
✔ Partial Refund: May apply for items returned without full packaging or minor usage signs.
✔ Non-Refundable Items: Clearance items, gift cards, and personalized products are final sale and not eligible for returns.

4. Exchanges

Need a replacement instead of a refund? We offer free exchanges for defective or incorrect items. Just follow the return process, and we will ship you a new product at no additional cost.

5. Return Shipping Costs

📦 If your return is due to a defective, incorrect, or damaged item, MYTOPICS will cover return shipping costs.

📦 If you are returning an item for personal reasons (e.g., changed mind, ordered the wrong item), the customer is responsible for the return shipping fee.

6. Cancellations & Order Modifications

🔹 Order Cancellation: You may cancel an order within 24 hours of placing it for a full refund.
🔹 Order Changes: If you need to modify an order, contact us immediately at contact@mytopics.xyz before it is processed.

7. Contact Us for Assistance

For any questions or concerns about our Refund and Returns Policy, feel free to reach out:

📍 Address: 4322 Hillcrest Drive, Tacoma, Washington, United States
📧 Email: contact@mytopics.xyz
📞 Phone: 253-472-7517

💡 Shop with confidence at MYTOPICS – where customer satisfaction is our priority! 💡